Product Returns

We hope you’re happy with any order you place at Ruffld, however if for any reason you’re not satisfied you can return your purchase within 14 days for a full refund or replacement as long as the item is still in the same state as you received it and was not personalised. (If it was personalised don’t worry, just contact us first and we’ll sort something out).

As guidance given by the Distance Selling Regulations states, we can only refund your postage if the item is damaged, faulty or incorrect. If you wish to return a personalised item, please contact us.

Order Information

* First Name:

* Last Name:

* E-Mail:

* Telephone:

* Order ID:

Order Date:

Product Information & Reason for Return

* Product Name:

* Product Code:

Quantity:

* Reason for Return:

Faulty, please supply details Order Error Other, please supply details Received Wrong Item

Product is opened:

Yes No

Faulty or other details:

* Enter the code in the box below:

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