Why shop at Ruffld.com?

We love our customers

Customer service is our top priority. If you're happy, we're happy! See our reviews & testimonials, or feel free to get in touch with us anytime, even if it’s just to say hello!

We are safe and secure

We transfer everything via 128-bit SSL encryption (computer talk for a really secure way of passing data from your computer to us!) and use PayPal for secure, protected online payments. This means we don’t store any credit card details. We’ll also never share any of your details with 3rd parties! Awesome.

Great delivery options

As soon as we receive your order we make every effort to dispatch it right away, which is normally on the same day your order was placed. From then on it’s up to Royal Mail to get your parcel to you and depends on the delivery option you selected at checkout.

A return process that’s as easy as 1, 2… that’s it!

We hope you’re happy with any order you place at Ruffld, however if for any reason you’re not 1,000% satisfied you can return your purchase within 14 days for a full refund or replacement. We’ve even built a special form just for returns; it’s as simple as that. You can view our full returns policy and form here.

Always up-to-date

After you place your order, we keep you updated every step of the way, and if you signed up for an account, you can track and view all of your orders as they progress.

Easy to contact with quick replies

Here at Ruffld we know how frustrating it can be waiting for slow email replies. That's why we do our absolute best to reply to your emails as quickly as possible, normally within one working day. We also have a live chat, or you can always phone us, tweet us or leave us a message on Facebook. We’ll always get back to you.

Free gift wrapping as standard

We take pride in how our products are delivered to your door, so we carefully pack and gift wrap each item in tissue paper and seal it with a special Ruffld sticker of approval

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We are Ruffld, a treasure trove of fabulous ideas for the home and for you. Take a journey through our collection of hand made and carefully selected gifts. We want to inspire you.

020 3129 4760

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