We are safe and secure
We transfer everything via 128-bit SSL encryption (computer talk for a really secure way of passing data from your computer to us!) and use PayPal for secure, protected online payments. This means we don’t store any credit card details. We’ll also never share any of your details with 3rd parties! Awesome.
Great delivery options
As soon as we receive your order we make every effort to dispatch it right away, which is normally on the same day your order was placed. From then on it’s up to Royal Mail to get your parcel to you and depends on the delivery option you selected at checkout.
A return process that’s as easy as 1, 2… that’s it!
We hope you’re happy with any order you place at Ruffld, however if for any reason you’re not 1,000% satisfied you can return your purchase within 14 days for a full refund or replacement. We’ve even built a special form just for returns; it’s as simple as that. You can view our full returns policy and form here.
After you place your order, we keep you updated every step of the way, and if you signed up for an account, you can track and view all of your orders as they progress.
Easy to contact with quick replies
Here at Ruffld we know how frustrating it can be waiting for slow email replies. That's why we do our absolute best to reply to your emails as quickly as possible, normally within one working day. We also have a live chat, or you can always phone us, tweet us or leave us a message on Facebook. We’ll always get back to you.
Free gift wrapping as standard
We take pride in how our products are delivered to your door, so we carefully pack and gift wrap each item in tissue paper and seal it with a special Ruffld sticker of approval